Shipping policy

Thank you for shopping with Kamazo. We are committed to delivering your order safely, securely, and discreetly. Please review our shipping policy below.

Order Processing

  • Orders are processed within 1–2 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • In case of high order volumes, processing times may be slightly delayed.

Shipping Coverage

We currently ship across India. Delivery availability may vary depending on your location and courier service coverage.

Estimated Delivery Time

  • Metro Cities: 2–5 business days
  • Tier 2 & Tier 3 Cities: 3–7 business days
  • Remote Areas: 5–10 business days

Delivery timelines are estimates and may vary due to factors beyond our control.

Shipping Charges

  • Shipping charges, if applicable, will be displayed during checkout before payment.
  • Promotional offers such as free shipping may be available from time to time.

Discreet Packaging

Your privacy is important to us.

All Kamazo orders are shipped in plain, discreet packaging without revealing the product contents on the outer package.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email, SMS, or WhatsApp (if applicable), allowing you to track your shipment status.

Delivery Attempts

Courier partners may make multiple delivery attempts. If delivery cannot be completed due to incorrect address details or customer unavailability, the package may be returned to us.

Additional shipping charges may apply for re-shipment.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

Kamazo is not responsible for delays or delivery failures resulting from incorrect or incomplete addresses provided by the customer.

Damaged or Missing Orders

If your order arrives damaged, defective, or incomplete:

  1. Contact our customer support within 7 days of delivery.
  2. Provide your order number and photos of the package and product.
  3. We will investigate and provide an appropriate resolution.

Delivery Delays

While we strive to deliver orders within the estimated timeframe, Kamazo is not responsible for delays caused by:

  • Weather conditions
  • Natural disasters
  • Government restrictions
  • Public holidays
  • Courier service disruptions
  • Other circumstances beyond our reasonable control

Contact Us

For shipping-related questions, please contact:

Kamazo Customer Support
Email: support@kamazo.com
Phone: [Your Contact Number]