Refund policy

At Kamazo, customer satisfaction is important to us. If you are not satisfied with your purchase, please review our return and replacement policy below.

7-Day Return & Replacement Window

Customers may request a return or replacement within 7 days of receiving their order.

Eligible for Return or Replacement

A return or replacement may be approved if:

The product received is damaged or defective.
The wrong item was delivered.
The product packaging is tampered with before delivery.
The item is expired at the time of delivery.

Non-Returnable Items

For health, hygiene, and safety reasons, the following items cannot be returned or exchanged:

Opened condom packs.
Used products.
Products with broken seals after delivery.
Items damaged due to misuse or improper storage by the customer.

Replacement Process

If you receive a damaged, defective, or incorrect product:

Contact our customer support within 7 days of delivery.
Provide your order number and clear photos of the product and packaging.
After verification, we will arrange a replacement at no additional cost.

Refund Policy

Approved refunds will be processed to the original payment method within 5–10 business days after verification.
Shipping charges are non-refundable unless the error was on our part.